Terms & Conditions

The supplier and your project agreement

The contracting supplier is 17536801 Canada Inc., operating as EM Residential Remodeling. These terms apply to website use and provide general information about residential remodeling projects.

Your accepted quotation and individual project agreement establish the actual scope, specifications, price, schedule and responsibilities. Specific agreed project terms take precedence over general website information to the extent permitted by law. Neither these terms nor an individual agreement overrides mandatory legal rights or duties.

Website use and inquiries

Website descriptions invite customers to discuss a project. They do not establish an accepted quotation, fixed price, available start date or suitability for a particular property. Images identified as concepts or design inspiration are illustrative, rather than completed company projects.

An inquiry does not itself authorize work or create a construction contract. Use the website lawfully and share only information and images you are entitled to provide.

Assessment, quotations and acceptance

Assessment establishes the proposed work, relevant property conditions, selections, measurements, access requirements and any required professional or regulated-trade input. A written quotation identifies the proposed scope, inclusions, exclusions, price, applicable taxes, scheduling assumptions and payment arrangements.

Acceptance follows the method stated in the quotation or project agreement. Any stated validity period or acceptance conditions apply. Keep a copy of the accepted documents and changes. Applicable legal requirements for written agreements, disclosures and estimates remain in effect.

Scope, selections and changes

The project agreement identifies the rooms, work, materials, fixtures, finishes and exclusions. Selections and customer-supplied items must be addressed in the scope, including compatibility, delivery and installation responsibilities.

A change to work, specifications, materials or responsibilities must be documented and agreed. Its effect on price and timing must be explained before the changed work proceeds. Sending a suggestion or discussing an option does not itself authorize additional charges. Applicable statutory limits and protections relating to estimates remain in effect.

Price, invoices and payments

Amounts are in Canadian dollars. Applicable taxes and agreed charges are shown in the quotation and invoice. Deposits, progress invoices, milestone payments and the final balance follow the accepted agreement and genuine issued invoices; no standard deposit percentage or universal payment deadline is imposed by this website.

Raise invoice questions using the project and invoice reference. An accepted construction contract does not authorize unspecified withdrawals. Any required payment authorization must follow the agreed invoice, method and timing. Statutory holdback, prompt-payment and other construction-payment requirements apply where required by law.

Access and customer responsibilities

Provide accurate information about the property, access and known conditions relevant to the proposed work. The agreement should address site access, decision-making contacts, belongings, pets, occupied areas, working arrangements, utilities, protection, waste handling and cleanup responsibilities where relevant.

Customer decisions, selections or items needed for the work should be supplied in line with the agreed schedule. Any resulting scope or scheduling issue must be discussed rather than treated as automatic permission for an extra charge.

Permits, inspections and qualified providers

Permit, inspection, design and professional-service responsibilities must be identified for the actual project. Required permits and other authorizations must be in place before work requiring them begins.

Electrical, plumbing, HVAC, structural, architectural, engineering and other regulated work must be assigned to appropriately qualified providers where required. The agreement identifies relevant responsibilities and subcontracting arrangements. Each party remains responsible for the legal duties that apply to it.

Scheduling, existing conditions and delays

The project agreement identifies the proposed schedule, dependencies and sequencing. Permits, inspections, weather affecting the work, material availability, access, customer selections and approved changes may affect timing.

Concealed conditions or unexpected issues may require assessment and a revised approach. Relevant changes to scope, price or timing must be communicated and agreed, subject to applicable law. These terms do not remove a statutory remedy for delay or permit unagreed work.

Completion, concerns and warranties

The agreement identifies the completion and acceptance process. Completion records may identify the work delivered, agreed outstanding items and how concerns are raised. Contact us with the project reference and a description of any concern.

Any express workmanship or manufacturer warranty applies only as actually supplied in writing, including its coverage, duration, exclusions and claim process. This website does not create an additional warranty period. Mandatory conditions, warranties and remedies under applicable law are preserved.

Cancellation, complaints and resolution

Cancellation and refund requests are addressed under the accepted agreement, the Shipping & Refund Policy and applicable law. Provide your customer name, project reference, invoice details where relevant and the outcome you are seeking.

The relevant agreement and information will be considered, and the proposed next steps communicated. You retain the complaint and legal remedies available under applicable law. These terms impose no mandatory arbitration or waiver of statutory rights.

Governing law and preserved rights

These terms are governed by the laws of Ontario and the applicable federal laws of Canada. Mandatory customer rights under applicable law remain in effect, including qualifying cancellation, refund, estimate and disclosure protections.

Nothing in the website or an individual agreement removes a right or responsibility that cannot lawfully be excluded.

Contact

Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.