Effective 14 November 2026
Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.
What delivery means
Delivery primarily means providing the agreed on-site remodeling services and supplying or installing the materials, fixtures and equipment included in the accepted scope. Any product deliveries, freight costs, receiving arrangements or special handling requirements are identified for the project.
The accepted agreement establishes what is supplied, the delivery or installation location, scheduling arrangements and responsibilities. No nationwide shipping service or standard shipping rate is offered by this website.
Requesting project cancellation
Send a cancellation request to info@emresidentialremodeling.com, identifying the customer name, project reference and work you wish to cancel. You may also call (437) 351-4140; written confirmation provides a record of the request.
A request is assessed against the accepted agreement, the stage of work, materials already ordered, supplier commitments and applicable law. These factors do not automatically make every payment non-refundable or create an unagreed cancellation charge.
Statutory cancellation rights
Where the law provides a cooling-off period or another cancellation right, that protection applies. A qualifying agreement made at a customer’s home may have cancellation rights that differ from other arrangements. Any lawful treatment of work or materials supplied during a cancellation period depends on the actual circumstances and applicable law.
The project agreement and this policy do not remove mandatory cancellation, refund or other remedies. No blanket “all payments are non-refundable” rule applies.
Refund requests and concerns
For a refund request, provide the project or invoice reference, payment date and amount, the reason for your request and relevant supporting information. Do not include online-banking passwords, full card details or unnecessary personal documents.
We will identify the project, consider the agreement and circumstances, and communicate the assessment, any further information needed and the proposed resolution. Where a refund is owed, the method and timing will be communicated, subject to any deadline imposed by law.
Any cancellation charges or return-related costs must be established in the accepted agreement and permitted by law. Materials and completed work are assessed under the agreement and applicable law.
Duplicate payments and overpayments
Contact us with the invoice number and the date and amount of each payment. Once reconciled, a confirmed duplicate payment or overpayment will be addressed by an appropriate refund or, only with the customer’s agreement, a credit against another amount due.
Materials, returns and warranty claims
Coordinate the return or collection of materials before arranging transport or sending items to the registered office. Material handling, supplier commitments and any agreed return terms must be considered without limiting statutory rights.
Product or workmanship concerns are assessed under the actual agreement, any written warranty supplied and applicable law. Contact us with the project reference and a description of the issue.
Contact
Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.