Effective 14 November 2026
Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.
Prices, currency and taxes
The accepted quotation or project agreement establishes the price and what it includes. Amounts are in Canadian dollars. Applicable taxes and other agreed charges are identified in the quotation and invoice.
Prices depend on the actual scope, labour and trade requirements, materials, property conditions, access, professional services, scheduling and other project requirements.
Deposits and milestone invoices
Deposits, progress invoices and milestone payments are determined for the individual project and set out in the accepted agreement. The actual amount, due date and billed scope are shown in the issued invoice. No universal deposit percentage or payment deadline applies.
Progress invoices should identify the agreed work, materials or milestone being billed. The agreement establishes when the final balance is payable and how it relates to completion and any outstanding items.
Statutory requirements
Applicable legal requirements for estimates, construction payments, holdbacks, disclosures and customer remedies remain in effect. A project agreement or invoice does not remove a statutory requirement.
Where a holdback or other statutory payment arrangement applies, it must be handled in accordance with the law that governs the project.
Invoice references and instructions
Before paying, check the legal supplier, customer details, project reference, invoice number, billed work and exact amount. Request instructions using the Invoice payment information page or the company contact details.
Use the requested invoice reference so the payment can be matched to your project. Verify unexpected changes to payment instructions through a known contact channel.
Payment authorization and sensitive details
Accepting a construction contract does not authorize unspecified or unexpected withdrawals. Any payment authorization must follow the actual payment method, invoice amount and timing agreed with the customer.
Do not send banking passwords or full card or banking credentials through ordinary email. Required financial information must be handled through the process established for that invoice.
Changes, questions and refunds
Changes that affect scope, price or scheduling must be documented and agreed before the changed work proceeds, subject to applicable law. Any resulting invoice should reflect the agreed change.
Contact us with the project and invoice number if an amount does not match the agreement. Provide the payment date and amount when asking about a missing, duplicate or excess payment.
Cancellation and refund requests follow the accepted agreement, the Shipping & Refund Policy and applicable law. A deposit is not automatically non-refundable merely because it is called a deposit.
Contact
Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.