CUSTOMER INFORMATION

Service Delivery & Project Scheduling Policy

This policy describes the residential remodeling project framework for 17536801 Canada Inc., operating as EM Residential Remodeling. Timing and responsibilities are established for each accepted project.

Effective 14 November 2026

Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.

From agreement to a working plan

The accepted quotation and project agreement identify the scope, specifications, selections, price, payment arrangements and responsibilities. Any assessment or design work needed before finalizing the scope must be addressed for the actual property.

A preferred date or initial inquiry does not itself reserve a start date or authorize construction.

Procurement and scheduling

Scheduling depends on the agreed scope, material and fixture selections, supplier availability, required permits, inspections, qualified-trade coordination and access to the property. The agreement identifies the proposed schedule, dependencies and any phasing.

There is no single completion period for every kitchen, bathroom or whole-home project. Timing is established for the work actually agreed.

Living arrangements and access

Discuss occupied areas, working access, belongings, pets, utilities, protection, waste handling and cleanup where relevant to the scope. The project agreement should identify responsibilities and any arrangements needed while the home is occupied.

Known access constraints, delivery restrictions or other requirements should be raised before scheduling so they can be addressed in the project plan.

Permits, inspections and professional services

The agreement identifies responsibility for required permits, inspections, design documents and qualified providers. Work requiring a permit or authorization must not begin before it is in place.

Structural, electrical, plumbing, HVAC, architectural or engineering requirements must be assessed for the actual scope and handled by appropriately qualified providers where required. Contract allocations do not remove duties imposed by law.

Changes and delays

Concealed conditions, permit or inspection requirements, weather affecting the work, material availability, access and agreed scope changes can affect timing. Relevant changes should be communicated with the reason and proposed next steps.

Changes to scope, price or scheduling must be documented and agreed. This policy does not permit unagreed charges or remove a statutory remedy for delay.

Completion and follow-up concerns

The agreed completion process identifies the work delivered, relevant documentation and any recorded outstanding items. Customer concerns should be raised with the project reference and enough detail to understand the issue.

Any express workmanship or manufacturer warranty actually supplied in writing, together with mandatory legal rights, continues to apply.

Contact

Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.