Effective 14 November 2026
Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.
Information we receive
Information may include your name, contact details, property address, remodeling requirements, correspondence, photographs or drawings you provide, quotations, accepted project documents, invoices and payment records. Documents or images may also contain information about other individuals.
Provide only information relevant to your inquiry or project, and share another person’s information only when you are entitled to do so. Do not send online-banking passwords, full card details or unnecessary identity documents in ordinary email.
Purposes and consent
Relevant information is used to respond to inquiries, assess proposed work, prepare quotations, administer accepted projects, coordinate providers and delivery, maintain business records, address concerns and meet legal obligations.
Consent may arise from the purpose for which you contact us or be requested where appropriate. Collection, use and disclosure must be limited to purposes a reasonable person would consider appropriate. You can ask about a use of information or withdraw consent where permitted; we will explain any effect on a project or required record.
Website hosting and technical data
This website uses Hostinger hosting. Hosting and security systems may process IP addresses, requested pages, timestamps, device or browser details and error or security logs to deliver and protect the service.
The pages do not include advertising pixels, third-party analytics, embedded social widgets or remotely loaded fonts. Navigation and display functions run in the browser. Telephone and email links open the contact application you choose; information you send then passes through the relevant communication provider.
Hosting providers may process service-related technical data independently of information you send directly to the business.
Service providers and disclosures
Information needed for a project may be disclosed to providers involved in hosting, email, records, payment administration, materials, qualified trades, professional services, delivery or other agreed work. A provider may need a property address and contact details to perform an assigned part of the project.
Information may also be disclosed to professional advisers or authorities where required or permitted by law. Providers may process information in Canada or another jurisdiction, where local laws may apply. You may ask which providers are relevant to your information.
Payment records may include invoice references, amounts, transaction references and documents received through the actual payment arrangement. This policy does not claim that the business never receives financial information.
Protection and retention
We are responsible for using safeguards appropriate to the sensitivity of the information and limiting access to business purposes that require it. No transmission or storage method provides an absolute guarantee of security.
Records are kept as needed for inquiries, project administration, accounting, tax obligations, warranties, disputes and other legal requirements. Retention depends on the record and applicable obligations rather than one period for every type of information.
You may ask about retention or request deletion of information no longer needed. Some information must be retained where a legal or legitimate business obligation continues.
Access, correction and concerns
Contact info@emresidentialremodeling.com with the subject “Privacy inquiry” to ask for access, request a correction, discuss consent or raise a privacy concern. Describe the request without sending unnecessary sensitive documents.
Information may be needed to verify your identity and locate records before responding. Access is subject to lawful exceptions, including information about other individuals and protected legal records. A refusal will be explained where required, and responses will follow applicable legal time limits.
You may raise an unresolved concern with the Office of the Privacy Commissioner of Canada or another authority with jurisdiction.
Updates and contact
Changes are reflected on this page with an updated effective date. A material change in the intended use of personal information may require further notice or consent under applicable law.
Contact 17536801 Canada Inc., operating as EM Residential Remodeling, at info@emresidentialremodeling.com or (437) 351-4140. Written correspondence may be sent to the registered office: Unit 11, 343 Preston Street, Ottawa, ON K1S 1N4, Canada.