PROCESS & PAYMENTS
Clear steps.
A more considered project.
Your home and scope shape the work. Your accepted written agreement sets out what happens, who is responsible and how the project is paid for.
- 01
Initial inquiry
Tell us about the property, the rooms involved and what you want to change. Service availability and the next assessment step are discussed for your inquiry.
- 02
Project assessment
The existing space, proposed work, measurements, selections, access and relevant site conditions help define the project. Required permits, inspections and qualified providers are identified for the scope.
- 03
Written quotation
The quotation describes the proposed work, inclusions, exclusions, price, applicable taxes, scheduling assumptions and payment arrangements. Pricing is based on the actual project rather than a standard package.
- 04
Accepted project agreement
Acceptance follows the method specified in the quotation or agreement. Keep the accepted scope, specifications, responsibilities, schedule and payment terms together for reference.
- 05
Agreed invoice & payment authorization
Any deposit or milestone invoice follows the accepted agreement. An issued invoice identifies the customer, project, billed work and exact amount. Payment authorization relates to the agreed invoice and method.
- 06
Work & documented completion
Work follows the agreed scope and scheduling arrangements. Changes are documented and agreed. Completion records identify the work, any agreed outstanding items and the process for raising a concern.
HOW PRICING WORKS
One home.
One agreed scope.
The actual price and payment schedule are set out in your accepted quotation, project agreement and invoices. There is no universal deposit percentage or completion period.
- Scope, specifications and project size
- Labour, trade and professional-service requirements
- Materials, fixtures and finish selections
- Existing property conditions and site access
- Permits and inspections, where required
- Scheduling, logistics and agreed changes
Changes deserve
a clear conversation.
A proposed change is assessed for its effect on the scope, price and timing. The changed work and any additional charges must be documented and agreed before the changed work proceeds, subject to applicable law.
Amounts are in Canadian dollars. Applicable taxes and other agreed charges are shown in the quotation and invoice. Statutory payment and holdback requirements remain applicable where the law requires them.
A FEW GOOD QUESTIONS
Before you
begin.
Can you give me a price from the website?
The website explains the kinds of projects you can inquire about. An assessment and written quotation establish pricing for the actual work, materials, existing conditions and responsibilities.
How long will my remodel take?
Timing depends on the project, selections, material availability, access, required permits and inspections. Your agreement identifies the proposed schedule and how changes are communicated.
Who handles permits and regulated trades?
The project agreement identifies permit and inspection responsibilities and any appropriately qualified providers needed for regulated work.
What happens if I need to cancel?
Contact us with your project reference. The accepted agreement, stage of work and applicable legal rights determine how a cancellation or refund is addressed. The Shipping & Refund Policy explains the process.
YOUR HOME, YOUR NEXT STEP
Let’s talk about
your next chapter.
A new kitchen, a more comfortable bathroom, or a home that better suits the way you live. Start with a conversation about what you have in mind.